Since this site is about eBay, I figured it’d be just as well if I at least discussed the fact that eBay isn’t perfect. In fact, in some ways it’s a broken system without any replacement in sight. So, without any further ado, here are ten things I hate about eBay.
1. Nigerian Scammers - Ok, I just wanted to get this out of the way. The amount of scams that still exist on eBay is somewhat astounding. You would think that it’d be less by now but it’s not.
2. Dropshippers - Five or more years ago, dropshipping might have been all the rage, but these days with everyone using the same suppliers it’s turned auctioning on eBay into a zero sum game. Everybody takes the Wal-Mart approach and drives prices down to the point where there’s no profit. It’s not sustainable, but nobody seems to care.
3. Get Rich With eBay e-Books/Videos/etc. - Did you know that there is a cottage industry built around teaching people how to “get rich with eBay”. Most of these “informational products” teach you how to dropshop products on eBay. Yet, as I said in the last thing I hate - there are minimal profits in dropshipping. Apparently the profits are in selling people on the idea that eBay dropshipping is an awesome way to get rich.
4. Ugly Auction Templates - With all the billions of dollars that eBay has, couldn’t they do more to spruce up their auction templates? Despite eBay’s best efforts to stay fresh with their site design, auctions remain as ugly as ever. The ghost of 1999 design standards haunt us still.
5. Why Skype? - Skype is cool. No question, but why did eBay spend billions for it? It’s two years later and email is STILL the only way that buyers and sellers communicate. Skype will probably never make the billions back for eBay that they paid for it. eBay could have just dropped their fees by 25% and made the buyers and sellers happier and grown their business more than Skype did.
6. Terrible Ads - Can you explain what “Shop Victoriously” or “Get IT on eBay” has to do with actually getting people to buy my stuff on eBay? Why not just “the best deals are on eBay” or something like that? Why does eBay try and rebrand itself as something new when it’s the same exact thing it’s been since the 90’s?
7. eBay Express - “An exciting new way to shop” says the title of the page. Of course, that’s a lie. A huge lie. Taking eBay and making it into a generic e-commerce site is neither exciting or new. It’s basically recreating Amazon.com. Woo! Exciting! Not.
8. 100 of the Same Listing from the Same Seller - A lot of this has to do with certain products being popular and part of it has to do with the fact that dropshipping is as popular as it is, but on even some fairly obscure items, it’s pretty bad. If a seller has 10 items available I don’t want to see 10 individual listings from that seller. Instead, eBay could intelligently group them instead of giving away so much of the auction listing real estate to a seller willing to spam eBay listings. As a buyer, this kind of stuff just frustrates me.
9. eBay Community Garbage - In an effort to build the eBay community into something more social, eBay has crafted a number of extra sites, content sections, etc. and they’re largely useless garbage that is meant to try and latch on to whatever is popular at the time. For instance, eBay blogs, eBay Match Ups, Best of eBay, etc. The eBay forums themselves aren’t half bad, but they aren’t outstanding either. I just wish eBay would stick to one community segment and focus their energy on making it great instead of spewing garbage for the sake of following trends.
10. Craigslist - Why does a non-eBay site make me hate eBay? Simple - it’s free and popular. That is to say, often times sellers list the exact same item in both places. While as a buyer I think that can be a good thing. It can save money buying on Craigslist, probably save on shipping too. Yet, this really shows something eBay’s been bad at for a while - pricing their service. eBay charges whether you win or lose, eBay charges whether the upgrade helps or not, eBay gets paid no matter what. Yet, even though eBay offers better choice, user experience, etc. people are starting to choose Craigslist and I don’t blame them. At least Craigslist doesn’t charge for something they don’t deliver.
That’s ten things I hate about eBay. Actually, as I wrote this I came up with more, but that will have to wait for another list. In the meantime, what do you hate about eBay?